How can we help?
Find answers to common questions or contact us directly if something is not working as expected.
How do I import a Brickset collection?
Open your profile settings and choose the Brickset import option. BrickIntel uses the details only to request your collection during that import and does not store your Brickset password.
Why is an item missing a value?
Values depend on available external market information. A newly released, rare or incorrectly matched item may temporarily have no estimate.
Is my collection public?
New collections are private by default. You can choose to make yours public, while private collections remain limited to accepted followers.
How does Premium work?
Premium is a one-time licence for the BrickIntel account signed in during purchase. It follows that account to another supported device after sign-in.
How do I report or block another collector?
Open that collector’s profile and use the Report or Block control. Reports are reviewed for community-safety and Terms of Use issues.
How do I delete my account?
Use Profile → Settings → Account & Security → Delete account, or use the website’s account-deletion page.